Scanning Code of Practice (SCOP)

Scanning Code of Practice (SCOP)

What is the Scanning Code of Practice (SCOP)?
If the scanned price of a non-price ticketed item is higher than the shelf price or any other displayed price, the customer is entitled to receive the item free, up to a $10 maximum. When the item has a price tagged, the lowest price applies. When identical items are incorrectly priced, the second one will be sold at the correct price.

What happens if two or more identical non-price ticketed items are incorrectly scanned?
• Customers are entitled to the first item free (up to a maximum of $10) and the subsequent item(s) at the correct price.
Will the cashier give me the product free without mentioning the SCOP?
• It is likely that you will have to ask the cashier to apply the Scanning Code of Practice. If the store is a participant they must give it to you for free or $10 off if the priced scanned is higher than the shelf or other displayed price.
Stores that accept SCOP:
Atlantic Superstore, Costco, No Frills, Independent, Zehrs, Fortinos, Real Canadian Superstore, Metro (Quebec & Ont), Loblaws, Valu-mart, Maxi, Maxi & Cie, Dominion, Walmart, Giant Tiger, Toy R US, FreshCo, Foodland, and others.

It is important that you pay attention to the prices of the items you’re purchasing and what they scan for when you’re checking out. A discrepancy in the price at checkout will always be to your benefit, even if it rings in at under the advertised price. That wouldn’t qualify for SCOP, but you’re still getting an item for less than you expected. When it rings through at higher, and the cashier doesn’t say anything, ask her to stop putting your items through and check the price of the item that went through incorrectly (at a higher price), as that item might qualify for SCOP.

All this information is available in the Scanner Price Accuracy Code on the Retail Council of Canada’s Website here.

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